Frequently Asked Questions

When will the puzzles and stickers arrive?

For U.S. shipments it generally takes 5-7 business days after purchase. You will receive an email confirmation and tracking number when your products are shipped.

For International orders, it may take up to 2 weeks to arrive. You will also receive an email confirmation and tracking number after your online purchase.

Who created the puzzle and sticker imagery?

We work with a diverse group of artists, but the characteristics were developed by our in-house creative team.

Do you ship internationally?

Yes, we ship to the United States, United Kingdom, Canada and across the globe.

As an International buyer, please note: Import duties, taxes and charges are not included in shipping cost or product cost. Please check with your country's custom office to calculate additional costs you may incur prior to completing your purchase.

Please allow for extra time for shipping due to delays caused by COVID-19, especially for international orders.

My puzzle arrived damaged, what do I do?

Please send us email at puzzleandbloom@gmail.com within 3 days and we will send you a new one.

What if my item is lost or stolen?

If you get a notification that your item has been delivered, but has not arrived, please allow at least 5 more business days for it to arrive. Packages are frequently scanned as 'delivered' when in fact they are still en route. Unfortunately, we at puzzle and bloom are unable to replace lost or stolen items.

Please be sure to use the correct mailing address and track your shipment to reduce the risk of mistakes. You can reach out directly to the courier to file a claim for your package in the event that it is lost.

Do you offer customized puzzles?

No, we do not offer custom puzzles, but we try to make our characters in a likeness of children we know and love.

Do you offer wholesale or bulk purchasing rates?

Yes, we offer wholesale and bulk purchases please inbox us for more information.

What is your return policy?

We offer a 30 day refund policy. Send email to puzzleandbloom@gmail.com to receive your refund.

What products do you make?

Currently we make puzzles and stickers, but more products are on the way!

How do I contact your company if my question isn’t answered here?

To contact our team you can email us at puzzleandbloom@gmail.com or reach us on our contact us page.